Refund & Return Policy

At H&A Jeweller, customer satisfaction is our top priority. We strive to ensure every product meets the highest standards of quality and craftsmanship.

Eligibility for Refund/Return:

• Items must be returned within 7 days of delivery.
• Products must be unused, unworn, and in their original packaging.
• Customized or engraved jewelry is non-refundable unless there is a manufacturing defect.

Non-Returnable Items:

• Earrings (for hygiene reasons).
• Discounted or sale items.

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.

Terms & Conditions

Welcome to H&A Jeweller. By accessing our website and purchasing our products, you agree to the following terms:

1. Product Information: We ensure accurate product descriptions, but slight variations in color and design may occur due to photography and screen settings.
2. Pricing: All prices are listed in Pakistani Rupees (PKR) and may change without prior notice.
3. Orders & Payments: Orders are confirmed upon successful payment. We reserve the right to cancel orders due to stock unavailability or payment issues.
4. Intellectual Property: All designs, images, and content on our website are the property of H&A Jeweller and cannot be copied or reproduced without permission.
5. Liability: H&A Jeweller is not responsible for any allergic reactions or misuse of products after purchase.
6. Policy Updates: We reserve the right to update our refund and terms policy at any time without prior notice.

Shipping returns

To return your product, you should mail your product to: {House # 71 Usman St # 03 Mahdni Muhallah Mustafabad Lahore, Dhrampura}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {support@hajeweller.com} for questions related to refunds and returns.